Question settings

Each question in your survey has its own settings. Some apply to every question no matter its type, and others appear only for certain types. This page covers both, so you know exactly what you can adjust as you build.

Pick a question type first, then use these settings to shape how it reads, how it looks, and who sees it.

Universal settings

These settings are available on every question, whatever its type.

• Question title — the question text the respondent reads. This is the one field you'll always fill in.
• Description — optional help text shown beneath the title to add context or instructions. It's hidden by default; switch it on when a question needs a little extra explanation.
• Display name — an internal reference name for the question. Respondents never see it; it's used when you read your data or work with exports in Insights, so a clear, consistent name makes your results easier to follow.
• Required — when on, the respondent must answer this question before they can continue. When off, they can skip it.
• Enabled — controls whether the question is shown to respondents at all. A disabled question is hidden from the survey, but it can still be used as a jump target (see Logic & jumps) and still appears in the flow view so your routing stays valid.
• Probabilistic display — covered in its own section below.
• Position — questions are ordered within their group. Drag a question up or down to reorder it; its position is what decides where it falls in the respondent's path.

The answer scale

For the scale-based types — Rating, NPS and Opinion — the scale is what the respondent actually taps.

Rating scale

A Rating scale is defined by three numbers: a start, an end, and a step (how far apart the points are). For example, a start of 1, end of 5, step of 1 gives you 1–2–3–4–5; a start of 0, end of 10, step of 2 gives you 0–2–4–6–8–10. The scale can hold up to 20 points — if your settings would produce more, it's capped there. The start can't go below 0 and the end can't go above 10.

Two presets are a click away — a 1–5 scale and a 1–10 scale — or choose custom to set your own range. Custom stays selected even if your numbers happen to match a preset, so the designer won't quietly switch you back.

You can also add a left label and right label to anchor the ends of the scale (for instance "Very dissatisfied" and "Very satisfied"), and pick a colour theme — blue or colour — which renders the chips as a gradient.

NPS scale

NPS is locked to the standard 0–10 scale with fixed end labels and the standard NPS gradient. There's nothing to edit on the scale itself — that's what keeps every NPS question comparable.

Opinion scale

Choose 5 circles or 7 circles. The "Disagree" and "Agree" end labels are fixed, so the only choice is how many steps the agreement scale has.

Choice options

For Single selection and Multiple selection questions, you build a list of options:

• Each option has a label the respondent reads, and an optional description.
• Each option carries an underlying value (a number), which is what jump conditions compare against when you branch on the answer. You can reveal and review these values while editing.
• New questions start with two options; add as many more as you need, and reorder or remove them freely.

Emoji and True/False questions also present fixed choices, but those options are built in — you don't edit them.

Probabilistic display

By default a question always shows. With probabilistic display you can instead show a question to only a share of respondents — handy for sampling, A/B-style checks, or keeping a long survey shorter for most people while still collecting some answers on an optional question.

You can pick a preset share — 100%, 50%, 25%, 20% — or set a custom percentage. The default ("Auto") simply means the question always appears. This is a probabilistic control, not answer-based routing: it decides how often a question shows, regardless of how anyone answered. For routing based on answers, use Logic & jumps instead.

Theming

Scale questions carry a small amount of theming. Rating questions offer the blue or colour gradient described above. NPS always uses the fixed NPS gradient and can't be re-themed. Opinion uses its circle layout in your chosen count. Survey-wide colours, logo and background live in the survey's theme settings rather than on individual questions.

Locked questions from templates

If a survey is connected to a shared template, the questions that came from that template are locked and read-only. They show a Template chip, and you can't edit their text, change their settings, add jumps to them, or remove them — they're managed centrally on the master template. You can still arrange your own questions around them and build the rest of your survey normally.

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