Data Management
Data Management is where you understand and govern your organization's information across its whole life — how it's enriched and analysed, how long it's kept and where it lives, how it flows in and out of e-satisfaction, and how you query the full dataset from your own tools.
These are the concepts and reference behind your data. The day-to-day switches and toggles still live in the Admin Panel — each page here links to the place in the panel where you turn things on. Think of Data Management as the "why and what", and the Admin Panel as the "where to click".
What's here
Data & AI
AtlasAI, the metadata that powers segmentation, and automatic text analytics.
Integrations
How feedback flows in from your channels and your data flows out to your systems.
Data retention & residency
How long data is kept, the anonymization that follows, and where it's stored.
Backups & disaster recovery
How your data is backed up, how far back it can be restored, and what happens during an incident.
Data Warehouse
Query your full dataset in BigQuery, sync it to your own database, and read the schema.
Where to start
Data & AI
Integrations
Data retention & residency
Backups & disaster recovery
Data Warehouse