Comments
Comments is the place to read what customers wrote in their own words. It pulls together every open-text answer so you can browse them question by question, alongside the score and metadata that give each one context.
It's the human side of your data — perfect for spotting specific complaints, capturing quotes, or simply understanding the feeling behind a number.
Browse by question
Open Comments
Go to Data → Comments.
Select a questionnaire
Choose the survey whose answers you want to read.
Switch between questions
Each open-text question gets its own tab, so you can focus on one at a time.
Set your date range
Limit the comments to the period you're studying.
Find the comments that matter
The comments table shows each answer with its score and metadata, so you always know the context. To narrow things down:
- Use quick filters for common views
- Use advanced filters to combine multiple criteria with AND/OR logic
- Use keyword search to jump straight to comments mentioning a specific word
Tags
Apply tags to individual comments to organize them for follow-up — flagging a recurring complaint, a great testimonial, or anything your team wants to revisit.
Instance details
Open any comment to see the full response behind it. Reading a comment in the context of everything else that customer answered often changes how you interpret it.
Let the numbers point, let the comments explain
When a metric moves in CX metrics, come here and search the related keyword. The comments usually tell you why the number changed. For automatic theme and sentiment grouping across all comments, see Text analytics.