Importing emails
Importing lets you bring older or one-off emails into Email Collector by hand, so your historical feedback sits right next to the live messages you forward. It's the batch path — perfect for backfilling past customer emails or loading a one-time export.
Import is only available while the source is active. If it's paused, the panels are disabled with a notice that links you to Settings to activate.
You'll find two side-by-side options: importing .eml files and importing a CSV.
Import .eml files
A .eml file is a single saved email (the RFC 822 format) exported from a mail client like Outlook, Apple Mail or Thunderbird. One file becomes one record.
Select your files
Choose one or many .eml files. Only .eml is accepted, and each file can be up to 25 MB. Duplicates are skipped automatically.
Review the list
Each file shows its status — Queued, Uploading, Imported or Failed. You can remove a file before uploading if you added it by mistake.
Upload
Files upload one at a time with a progress bar that reads "Imported X of Y". If any file fails, you can retry just that one.
Not sure how to export .eml files? The built-in "What are .eml files?" guide walks through exporting from common mail clients.
Import a CSV
A CSV puts one email per row. It's the fastest way to load many emails at once from a spreadsheet.
Your file needs the columns From, To, Subject and Body, plus an optional Date. You can download a ready-made CSV template with the correct headers to start from.
Upload
Add a single .csv file, up to 25 MB. It's parsed right in your browser.
Map columns
Matching headers are mapped automatically, but you always confirm. Each field shows a live example value from the first row, and required fields are marked.
Import
The whole file imports in one go. It's all-or-nothing, so either every row is imported or none are.
Start from the template
Downloading the CSV template gives you the exact headers the importer expects, so column mapping is effortless and nothing gets missed.
Once imported, your emails appear in Reporting alongside everything you've forwarded.