e-satisfaction

Raw data

Raw data is your complete, response-by-response view of what customers actually answered. When you need to go past the summaries and see the individual records — to investigate a pattern, pull a list or hand data to another team — this is where you do it.

Each response is one row in an interactive table you can filter, tag and export.

Choose what you're looking at

Open Raw Data

Go to Data → Raw Data.

Select a questionnaire

Pick from the list, grouped by workspace. Each response becomes a single row.

Set your date range

Frame the period you want to see.

Filter the table

Use quick filters for common views, or the advanced filter builder for precise, multi-criteria conditions.

Filtering and columns

Quick filters apply common views in one click. The advanced filter builder lets you combine multiple criteria across questions and metadata with AND/OR logic to find exactly the responses you need.

You can also choose which columns appear, page through large result sets, and refresh the table to pull in the latest responses.

Editable default view

Some questionnaires offer an editable default raw-data view, letting you set which columns appear by default so the table opens the way your team likes it every time.

Tags

Tags help you organize responses for follow-up. Create, edit and delete your own tags, then apply them to individual responses to flag issues, themes or anything you want to track.

Instance details

Click any row to open the instance details — the full response in a single view, so you can read everything that customer answered without losing your place in the table.

Export

When you're ready to take data out, export to CSV or Excel.

  • Choose and reorder the columns you want
  • Exports respect your active filters
  • Large exports are processed in the background, with an export history you can return to

Filter first, then export

Because exports honour your active filters, set up the exact view you want in the table before exporting. You'll get a clean file with only the responses and columns that matter.

To browse only open-text answers, see Comments.