e-satisfaction

Public links

A public link is a shareable web address for a survey that anyone can open, with no account and no login. It's the simplest way to collect feedback wherever you can put a link or a code: an email signature, a social post, a printed receipt, a poster, or a thank-you page. You turn a survey's public link on, and from then on the URL just works.

You manage public links from Survey Manager → Public Link, where every workspace that has at least one public survey gets its own card. Each card lists those surveys with their ready-to-share link, a one-click copy, an open-in-new-tab button, and a Customize option for everything else.

A public link is a per-survey switch. Until you turn it on, a survey has no public URL; once it's on, the survey appears on its workspace card with a link you can share immediately.

The default link is the simplest possible address — no language and no extra data attached — so for most surveys, switching the link on and copying it is all you need. Every row on the workspace card shows this default link inline, ready to copy or open.

Customizing the experience

When you want more control than the default link, open Customize on any survey to shape exactly what a respondent gets:

  • Language — let respondents choose, or pin the link to a specific language. Leaving it on Auto Detect drops the language from the address so the respondent's browser picks the best match. Choose a language and the link always opens in that language.
  • Metadata — pre-fill extra data that travels with the link, such as a store name, a channel, or a campaign. Each piece of metadata is added to the link as a query parameter, so every response that comes through that link arrives already tagged.

As you adjust the language and metadata, the URL preview updates live so you always see the exact address you're about to share. Copy it or open it in a new tab right from the preview.

Pre-fill metadata for richer results

Pre-filling metadata — like store, channel, or campaign name — means every response arrives already labeled. That makes your segments sharper and your reports far easier to slice, without asking the respondent a single extra question. Make different versions of the same link for different stores or channels, and you'll be able to compare them side by side later.

Public links can get long once you add a language and a few pieces of metadata. From the Customize view, Shorten turns the current address into a tidy, branded short link you can share in its place. If you later change the language or metadata, the address changes too — so the link goes back to the full version automatically, and you can Switch back or shorten the new version whenever you like. The short link always points at exactly what you see in the preview.

Generating a QR code

Every public link can become a QR code for print and display — on a poster, a receipt, a table tent, or a screen. The QR code is generated live for whatever link you've built, complete with your logo in the center, and you can download it in two formats:

  • PNG — a ready-to-use image for slides, documents, and the web.
  • SVG — a crisp, scalable file for print and large formats.

A Colourful toggle switches the code between plain black-and-white and your brand colors, so it can match wherever it's going. Because the QR code follows the live link, any language or metadata you've set is baked right into the scan.

Open Public Link

Go to Survey Manager → Public Link to see every workspace that has public surveys.

Enable a public link

Choose Enable public link, pick the workspace, and select the surveys to switch on. Surveys already public are marked Already on.

Grab the default link

On the workspace card, copy any survey's link or open it in a new tab. For most cases, you're done here.

Customize if you need to

Open Customize to pick a language, pre-fill metadata, and watch the URL preview update. Shorten the link if you'd like a tidier address.

Download a QR code

Still in Customize, choose plain or colourful, then download the QR code as PNG or SVG to print or display.

Enabling many surveys at once

You don't have to switch surveys on one at a time. The Enable public link sheet lets you pick a workspace and turn on the public link for as many of its surveys as you want in a single step — with Select all and search to move quickly through a long list. Open it from the page header to choose any workspace, or from a workspace card's Add questionnaires button to jump straight in with that workspace already selected. Surveys that are already public are shown but locked, so you only ever add what isn't on yet.

Grouping by workspace

Everything on the Public Link page is grouped by workspace, so a survey's public link always sits with the rest of that workspace's public surveys. The header tells you how many workspaces currently have public links, and each card tells you how many surveys are public within it — a quick read on exactly what you're sharing publicly and where.