Welcome to e-satisfaction
e-satisfaction is a customer-experience suite that helps you collect feedback, understand it, and act on it — all in one place. Whether you run surveys across hundreds of stores or gather a handful of replies by email, the suite turns raw customer voice into metrics, insights and timely action.
This Help Center explains what each product does and how to use it, in plain language. You don't need to be technical to follow along.
How the suite is organized
The platform is made of three kinds of building blocks. Understanding the difference makes everything else easier to navigate.
Data sources
Where feedback comes in — surveys, on-site widgets, public links and forwarded emails.
Products
Where you work with feedback — Insights, Customers and Alerts.
Platform
The shared foundation — your account, organizations, workspaces and settings.
Start here
How the suite fits together
See how feedback flows from a data source into the products you use every day.
Organizations & workspaces
Learn how your account, organizations and workspaces are structured.
Glossary
Quick definitions for the terms you'll meet across the suite.
Sign in & your account
One account, single sign-on across every product.
Explore the products
Insights
Dashboards, CX metrics and analytics.
Customers
A unified profile for every responder.
Alerts
Act on important feedback in real time.
Survey Manager
Build, distribute and follow up on surveys.
Email Collector
Collect feedback that arrives by email.
Admin Panel
Manage your organization, people and data.
Looking for something specific?
Press / anywhere to search, or use the search bar at the top of any page.