Data management & residency
Data management is where you take control of your organization's information over its whole life — how long it's kept, whether personal details are anonymized as data ages, where in the world it's stored, and how you move it in and out. These settings matter for tidiness, for cost, and especially for compliance with regulations like GDPR. Admin only
There are three areas here, and each one answers a different question about your data.
Data retention
Data residency
Data transfer
Retention & anonymization
Data retention tells you how long each category of data is kept before it ages out — across the live store you work with, the analytical warehouse, and long-term cold storage. On top of that, you can turn on anonymization so personal and sensitive details are permanently hashed once data reaches the age you choose. You keep the insights for analytics while reducing the personal data your organization holds. It's an organization-level setting, so it applies to every workspace at once.
Residency
Data residency tells you where your data physically lives. e-satisfaction pins each product's data to a geographic region, which helps you meet privacy, sovereignty and latency requirements. Today every product stores data in the European Union — knowing exactly where your data sits is essential for GDPR and similar rules.
Transfer
Data transfer is about moving data in and out: importing your organization's data when you're getting started, exporting a copy when you need one, and migrating between environments. Coming soon
Anonymization can't be undone
Once data is anonymized, the personal details are permanently removed and cannot be recovered. Set your retention age deliberately, and confirm it with whoever owns compliance in your organization before you enable anonymization.
To control who can reach these settings in the first place, see Workspaces & users.