e-satisfaction

Image display

An Image display campaign shows a clickable image or banner on your survey's thank-you screen. When a responder taps it, they're taken to any URL you choose — a promotion, a product page, or a landing page.

It's the most flexible way to turn the thank-you moment into action. You've just earned a responder's attention; an Image display points it wherever it's most valuable to you.

What the responder sees

The moment a responder finishes the survey and matches the segment you've attached, your banner appears on the thank-you screen, sized for their device, on the background color you picked. One tap opens the destination you set.

Set it up

Add an Image display campaign

From the campaigns overview, create a new campaign and choose Image display.

Upload your images

Add a desktop image and a mobile image so the banner looks right on every screen.

Choose a background color

Pick a background color — handy when your image has transparent areas.

Set the destination

Paste the URL that opens when someone clicks the image. Prefix it with http:// or https://.

Target and preview

Attach a segment, set priority and active window, then preview before going live.

Images and background

You provide two images — one for desktop, one for mobile — so the banner stays sharp on any device. Supplying both means a wide banner on large screens and a well-proportioned one on phones, rather than a single image stretched or shrunk to fit. The editor shows a live preview of each as you upload it. Before you export your artwork, check images and uploads for the file types we accept and the 5 MB size limit.

The background color sits behind the image. It matters most when your artwork has transparency: a logo or product cut-out on a transparent background will show your chosen color around it, so the banner fills its space cleanly instead of leaving an awkward gap. If your image is a full rectangle with no transparency, the background color simply never shows.

The destination URL

The destination URL is the heart of this campaign — it's required, and it's what every tap leads to. Point it at whatever you want responders to do next, and remember to include the full address with http:// or https:// so the link opens reliably.

Keep the image and the destination consistent so the promise of the banner matches the page it opens. A banner that says "20% off shoes" should land on the shoes promotion, not your homepage — the closer the match, the more clicks turn into the action you wanted.

Good uses include seasonal promotions, a featured product or collection, a newly launched landing page, an app-download page, or an event sign-up. Because the only required input is the image and its link, it's quick to spin up a fresh banner whenever you have something new to push.

Match the offer to the audience

Use a segment to show different banners to different responders — a discount for new customers, an upsell for loyal ones — so each person sees the offer that fits them. A responder qualifies if they match any segment you attach.

When campaigns overlap

If two campaigns could appear on the same thank-you screen, the higher-priority one wins — and a lower priority number means higher priority (priority 1 beats priority 2). See the campaigns overview for how priority, scheduling, and frequency fit together.