Setup & forwarding
Settings is where you get Email Collector ready to receive feedback. It shows whether collection is active, gives you your unique forwarding address, and lets you optionally restrict who can send to it. The goal is simple: get your mail provider or support tool to auto-forward customer emails to one address, so they flow into the platform automatically.
Get set up
Make sure the source is active
Settings shows whether collection is currently active. If it isn't, follow the link to the Admin Panel to turn it on. The forwarding address only works while the source is active. Admin only
Copy your forwarding address
While active, your organization has a unique inbound forwarding address, shown in Settings. It's read-only — use the one-click copy button to grab it.
Set up auto-forwarding
In your mail provider or support tool (for example your shared inbox or helpdesk), create a rule that automatically forwards customer emails to the address you copied.
Optionally restrict the sender
If only one system should forward to you, set an expected sender to limit collection to that address. Leave it blank to accept forwarded messages from anyone.
How messages flow in
Once auto-forwarding is in place, each forwarded email arrives at your address, is stored as a structured record, and appears in your Reporting view — where you can review it and watch trends build over time.
The expected sender
The expected sender is an optional filter. Set it to a single sender address and only emails from that address are collected; anything else is ignored. Leave it empty and every forwarded message is accepted. This is useful when a single support tool or alias is your only intended source.
We never touch your inbox
Email Collector never connects to a mailbox or asks for credentials, and it has no access to your inbox. Only the specific messages you choose to forward are collected — nothing more.
Need to bring in older emails too? See Importing emails for historical and batch uploads.