Data sources (in)
Data sources are the inbound channels that bring customer feedback into e-satisfaction. Some are on from the moment you start; others you add as your feedback strategy grows. Each source you connect feeds responses into the platform, where they become part of your reporting and analysis. You manage them in Admin → Integrations.
How sources work
Your active sources appear in a list, each showing its status (for example, Active) and an action to Open or Configure it. To bring on a new channel, use New Source to browse the catalog.
Surveys are always on
e-satisfaction Surveys is your default data source and is active from the very start. It can't be deactivated, because it's the foundation of how you collect feedback.
e-satisfaction Surveys
e-satisfaction Surveys is the default source and is always on — you can't deactivate it. Use it to integrate surveys into your website or send them to your customers through messages.
This source is configured over in the Survey Manager, not here. Its card in the sources list simply opens the Survey Manager so you can build and launch your surveys.
- To create and manage surveys, go to Survey Manager.
- To put a survey live on your site or in your messages, see Install your survey.
Email Collector
The Email Collector is available to add. It lets you forward customer support email threads into e-satisfaction so the platform can analyze sentiment and surface recurring topics automatically — turning the conversations already happening in your inbox into structured feedback.
When you connect it, you'll work with a few settings:
- Forwarding address — a unique address provisioned automatically while the source is active. Forward (or auto-forward) support threads to it, and they're ingested. Copy it from the source's configuration.
- Expected sender (optional) — restrict ingestion to a specific address, so only emails from that sender are collected. Leave it blank to accept email from any sender.
Forwarded email is now part of Customer Support, where it sits next to your helpdesk tickets. Once Customer Support is switched on for your organization, its guide — under Data Sources in this Help Center — walks through forwarding and importing past email.
Lock it down with an expected sender
If your support tool always forwards from one address, set that as the expected sender. It keeps stray or spoofed mail out of your feedback, so only the threads you intend get analyzed.
Coming soon
More sources are on the roadmap. You'll see them in the catalog under the Coming soon filter, ready to connect when they launch:
- External surveys Coming soon — bring in responses from surveys you run elsewhere.
- Review platforms Coming soon — Google Reviews, Trustpilot and Tripadvisor.
- Social listening Coming soon — capture what customers say about you on social channels.
- Support desks Coming soon — Zendesk, Intercom and Freshdesk.
- Product analytics Coming soon — Google Analytics, Mixpanel and Amplitude.