e-satisfaction

Integrations

Integrations connect your organization to the systems around it, and they work in two directions. Feedback flows in from the channels your customers actually use, and your collected data flows out to the tools your business already runs on. Set these up well and you collect more of the right feedback, then put it to work wherever your team needs it. Admin only

The two directions

Everything in Integrations falls into one of two groups, and it helps to keep them straight:

  • Data sources (in) bring customer feedback into e-satisfaction. Surveys are always on from the start, and you can add more inbound channels — such as email — as your strategy grows.
  • Data pipelines (out) send your collected data out to your own systems, such as a managed data warehouse for analytics or a webhook that pushes survey completions to your endpoints.

Most organizations use both: they gather feedback from several channels, then sync the results into the tools they already rely on.

In versus out

A quick way to remember it: data sources are about getting feedback in, and data pipelines are about getting your data out. They are configured separately, so you can grow each side independently.

Set up your integrations

Turn on the data sources you need

Surveys are active from day one. Add any other inbound sources — like the Email Collector — to widen the feedback you collect.

Connect your data pipelines

Request access to your managed data warehouse, or set up a webhook so survey completions reach your own systems automatically.

Confirm and monitor

Check that data is arriving as expected, then keep an eye on each connection so nothing slips through.

Explore each direction

Data sources (in)

Connect external sources to ingest customer feedback into e-satisfaction. Surveys are always on; add the Email Collector and more as you grow.

Data pipelines (out)

Extract data from e-satisfaction towards your own data storages and downstream tools, through a managed warehouse and webhooks.

To control how long the data you collect is kept and where it lives, see Data management and residency. To enrich incoming feedback with extra context, define your fields in Data and AI.

Data sources (in)

The inbound channels that feed customer feedback into your organization.

Data pipelines (out)

Send your collected data out to your own warehouse and downstream tools.

Survey Manager

Build, install and run the surveys that are your default data source.

Admin Panel overview

All the settings that govern your organization in one place.
PreviousSentiment analysisNext Data sources (in)