Intelligence
Reports tell you what's happening. Intelligence is the layer on top that tells you what to do about it.
Everything else in Insights hands you the picture — your scores, your themes, your drivers. Intelligence is being built to take the next step for you: reading across all of that, surfacing the actions most worth taking, predicting where experience is heading, and estimating the business impact of fixing one thing over another — so your team spends its energy on the few moves that matter most.
What it's designed to do
- Prioritize actions — cut through a wall of metrics to the short list of things worth doing now.
- Predict outcomes — flag where satisfaction or loyalty is likely heading before it shows up in the headline number.
- Propose interventions — suggest the specific change most likely to move your chosen metric.
- Estimate impact — put a business value on each opportunity, so trade-offs are easy to weigh.
Coming soon
Intelligence is on the e-satisfaction roadmap. Open it in Insights and use Express Interest to tell us it matters to you — that directly shapes what we build and how soon you get access.
Where it builds from
Intelligence draws on the reports you already use — your CX metrics, Key Driver Maps and Text Analytics — so the better your collection and the richer your feedback, the sharper its recommendations will be.