Subscription, billing & usage

This is where you manage the commercial side of your organization: the plan you're on, how you pay for it, and how much of your allowance you're using. Keeping an eye on these three areas helps you avoid surprises and pick the plan that fits how your team actually works. Admin only

Review and manage your plan

Check your current plan and quotas

Open Subscription to see your plan and its quotas — limits like surveys per month, API calls and storage — along with how much you've used against each.

Compare tiers

Compare available tiers side by side to see what more (or less) capacity would give you.

Change plan when you need to

Move up or down a tier directly from the Subscription page when your needs change.

Plans & features

e-satisfaction comes in three plans — Basic+, Professional+ and Enterprise+. Each plan is a superset of the one before it, so moving up always keeps everything you already had and adds more on top. The table below summarises the notable features and what each plan gets.

Feature	What it does	Basic+	Professional+	Enterprise+
Feedback credits	Your monthly allowance of collected data points	5,000	20,000	50,000
Feedback sources	How many data sources you can connect	1 (Surveys only)	2 (adds any 1 of Google Reviews, Email transcripts, 3rd-party surveys)	4 (adds any 3, plus Social Listening / Call-center transcripts / Voice)
Surveys by e-satisfaction	Ready-made satisfaction surveys you can deploy	1	5	8
CX Insight portal / reporting	Your reporting and analysis portal	Basic reporting	Advanced reporting (adds Topic Detection, Sentiment & Topic, Key Drivers Map, Weighted NPS, custom report pages)	Advanced reporting
AI module	Automated analysis of your feedback	Sentiment analysis	Sentiment + Topic detection level 1	Granular topic detection L2–3 + CX assistant (or eligible add-on); custom taxonomy via professional services
Metadata, Segments, Campaigns, Alerts, Subscribers	Core CX tooling	Unlimited	Unlimited	Unlimited
Business reviews	Periodic CX review with our team	1 / year	2 / 6 months	4 / 3 months
Distribution	Ways to send your surveys	e-sat.ly link shortener	+ Email provider by e-satisfaction & e-satisfaction domain	+ Email & domain (SMS provider is an eligible add-on on all plans)
Integrations	Connect to your other systems	API + web integration + webhooks	+ SFTP-in, Zapier, BigQuery-out	+ custom integrations (eligible)
Support	How you reach us for help	Help Center + email	+ live chat, phone, professional-services hours	+ custom SLA (eligible)

A few notes on what these mean in practice. Feedback credits are the heart of your plan — every data point you collect draws from this monthly allowance. Advanced reporting unlocks the analytical views (Key Drivers Map, Weighted NPS and so on) that turn raw responses into decisions. The AI module grows with your plan: sentiment everywhere, topic detection from Professional+, and the granular topic levels plus the CX assistant at Enterprise+ (or as an add-on). Business reviews are recurring sessions where our team reviews your CX programme with you.

Add-ons

Any feature marked eligible can be added to your plan without moving up a whole tier. Common add-ons include granular topic detection L2–3, the CX assistant, custom integrations, a custom SLA, and the SMS provider by e-satisfaction.

Add-ons and plan changes are sales-assisted — you request them by raising a support ticket or using Contact sales, and our team sets them up for you. This keeps pricing and provisioning tailored to how your organization actually uses the platform.

Usage

Usage is measured in credits — each feedback data point you collect uses one credit. The Usage view shows credits consumed versus purchased, how many remain, and the current billing period, alongside a credits-over-time chart so you can spot trends and plan ahead. Below that you'll find per-quota tiles covering workspaces, feedback sources, surveys, users and professional-services hours, so you can see at a glance where you stand against each limit.

To stay in control of consumption, you can set daily and monthly credit caps at both the organization and workspace level. A cap of 0 means no limit, and all limits reset at midnight Europe/Athens. Caps are a good safety net when a new integration or campaign might collect more than you expect.

Deleted data still counts

Usage counts every data point you collect across all of your data sources — including ones you later delete. Deleting a response does not refund the credit it consumed. If you're testing a new source or survey, keep this in mind: the credit is spent at collection, not retained only while the data lives in your account.

Billing

Billing is where you keep your commercial details accurate. It holds your billing information — legal name, tax details, address and contact — which is used on your invoices, plus your payment method.

The available payment method is currently wire transfer. Card payments and SEPA direct debit are on the way. Coming soon

Keeping your legal name, tax details and contact up to date here means every invoice your finance team receives is correct the first time.

Messaging providers

Set up the email and SMS providers your plan includes.

CX Insights

The reporting and analysis your plan unlocks.

Workspaces & users

Manage the workspaces and people that drive usage.