Blocked responders

Blocked Responders is your unsubscribe and blocklist in one place. It shows everyone who has opted out of being contacted, and lets you add new entries so you respect those choices across every survey and campaign.

Honoring opt-outs keeps you compliant and protects your relationship with customers. Anyone on the blocklist won't be contacted at the level they've unsubscribed from.

Find a blocked responder

Unsubscribe levels

A responder can be unsubscribed at one of three levels, each reaching a different distance:

• Organization — opted out of all contact across your entire organization. They receive nothing from any workspace or pipeline.
• Workspace — opted out of one workspace only. They receive no survey from that workspace and stay contactable everywhere else.
• Pipeline — opted out of a single pipeline — one channel within one workspace. Everything else keeps sending. The list shows the pipeline alongside its workspace.

Filter the list by level to see exactly who falls into each group.

What each record shows

Every blocklist entry includes the responder's email or phone, their unsubscribe level, the date the block was created, and the admin who created it — so you always have a clear audit trail.

The Responder column links to that person's aggregated profile, so you can see their full history before deciding what to do next. Entries stored in an anonymized form aren't clickable, since there's no contact left to look up.

Sorting

Sort the list by email, phone, unsubscribe level or date to organize it the way that suits your review.

Adding to the blocklist

You can add responders to the blocklist individually or in bulk — handy when you're importing opt-outs from another system. Add entries by:

• Single entries — one email or phone at a time
• Comma-separated — several values on one line
• Multi-line paste — one value per line
• CSV upload — a single-column file of emails or phone numbers

Greek phone numbers are blocked in every format

When you block a Greek phone number (country code +30), e-satisfaction automatically blocks it in each of the formats it's commonly written in — without a prefix, and with 30, 0030 and +30 in front. So if you block 6912345678, a later send to +306912345678 is blocked too, and the other way round. This happens for every block, whether you add it here or the responder unsubscribes themselves.

Phone numbers from other countries are blocked exactly as entered. If the same number might reach you in more than one format — with and without its country code, say — add each format you use.

Where else unsubscribes appear

Unsubscribes aren't only visible here. A responder's profile timeline shows each one in date order alongside their feedback and messages, with who unsubscribed them and at which level — so you can see an opt-out in the context of the experience that led to it.